SMITH'S = BAD PHARMACY EXPERIENCE.... BOO!!!

Here is feedback i submitted on Smith's food and drug's website, their facebook page, and will be on twitter via this link from this post... SHAME ON SMITHS FOOD AND DRUG... HERE'S WHY.... HERE IS A POST AND FEEDBACK I POSTED ON THERE WEBPAGE... I have to say my family and i are really disappointed in a experience we had with your pharmacy tonight at the store located at 8055 W 3500 South in Magna, Utah - My mother is just recovering from a major car accident and has spent the last 3 weeks in the hospital and a rehab and care center recovering. Just getting home today. She had one of her prescriptions called in by her doctor at like 2:00 PM today. And it took the staff a WHOPPING 7 HOURS to fill and process a damn prescription.... Are you kidding me? do you know how many places or how many things i can get done in 7 hours? and the sorry excuses they offered are as follows: "Oh, since you did not immediately come in after the prescription was called in and since the prescription was called in. We just tossed it aside and just didn't fill it because we didn't know when you would be here." Are you serious? did you just say that? We have done business with Smiths for 20 years + and alot of or most of the time we have had precriptions called in and have never heard of this reason and excuse or experienced this. That is the most ridiculous, pathetic and lame excuse i have ever heard. Sounds like just something that was said to cover their "behinds". and we just focused on walk in's. Pardon my french but really ? What the hell? who does business and conducts and represents themselves and a company like that and who deals and treats people like that? Like previously stated we have many many many times had prescriptions called in over the phone and never had this happen. What gives? is this what your customer base deserves and can expect? things not to be done in a timely manner? to wait and have their prescriptions take 7 hours to fill. I can work a shift in that time? Smiths needs to make this right and implement things to ensure things like this never happens again. And in the case of being short handed because that is what they said to., you know what? get on the phone and call other employees in to help. I will encourage others and myself to take my business to Harmons, Walgreens, or walmart or another retailer if this is how i will get treated. I as a customer expect better than this and some resolution. Very very very bad business.